We strive to provide high-quality services to all our customers. However, we understand that there may be instances where a refund is appropriate.
You may be eligible for a refund in the following circumstances:
- Within 14 days of your initial purchase if you are not satisfied with our services
- If there is a technical issue that prevents you from accessing or using our services
- If you were charged multiple times for the same service
To request a refund, please contact our support team at support@salesos.co with the following information:
- Your account email address
- Date of purchase
- Order or transaction ID
- Reason for requesting a refund
We will review your request and respond within 5 business days. If your refund is approved, we will process it within 10 business days.
Once a refund is approved, the time it takes for the refund to appear in your account depends on your payment method:
- Credit/debit cards: 5-10 business days
- PayPal: 3-5 business days
- Bank transfers: 7-14 business days
Please note that these timeframes are estimates and may vary depending on your financial institution.
The following items are non-refundable:
- Services that have been fully delivered or consumed
- Custom development or implementation services
- Subscription fees after the 14-day initial period
- Any fees associated with third-party services or integrations
We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.
