Refund Policy

1. Refund Eligibility

We strive to provide high-quality services to all our customers. However, we understand that there may be instances where a refund is appropriate.

You may be eligible for a refund in the following circumstances:

• Within 48 hours of your initial purchase if you are not satisfied with our services
• If there is a technical issue that prevents you from accessing or using our services
• If you were charged multiple times for the same service

2. Refund Process

To request a refund, please contact our support team at support@salesos.co with the following information:

• Your account email address
• Date of purchase
• Order or transaction ID
• Reason for requesting a refund

We will review your request and respond within 5 business days. If your refund is approved, we will process it within 10 business days.

3. Refund Timeframe

Once a refund is approved, the time it takes for the refund to appear in your account depends on your payment method:

• Credit/debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 7-14 business days

Please note that these timeframes are estimates and may vary depending on your financial institution.

4. Non-Refundable Items

The following items are non-refundable:

• Services that have been fully delivered or consumed
• Custom development or implementation services
• Subscription fees after the 14-day initial period
• Any fees associated with third-party services or integrations

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.