SalesOS LLC Privacy Policy
Last Updated August 13, 2026
1. Introduction
SalesOS LLC (“SalesOS,” “we,” “us,” or “our”) operates the website www.salesos.co and related online and mobile resources, including our customer relationship management (CRM) platform, AI-powered agents, and associated services (collectively, the “Services”).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. It applies to all visitors, users, customers, and prospective customers of our Services.
“You” and “your” refer to any individual who visits our website, uses our Services, or otherwise provides personal information to us. You must be at least 18 years of age to use our Services.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out forms on our website, register for an account, schedule a call, purchase our Services, or communicate with us, you may provide:
- Name, email address, phone number, and business address
- Business name, industry, and role
- Payment and billing information (processed through Stripe and third-party payment providers such as Klarna and Whop)
- Any other information you choose to share with us via email, phone, chat, or forms
2.2 Information Collected Automatically
When you visit our website or use our Services, we automatically collect:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, referring URLs, and clickstream data
- Geolocation data (if enabled on your device)
- Mobile device identifiers (if accessing from a mobile device)
2.3 Information Collected Through Tracking Technologies
We use cookies, pixels, and similar tracking technologies on our website. We also use the following third-party advertising and analytics tools, each of which may place its own cookies or pixels on your device:
- Google Analytics 4 (analytics)
- Meta Pixel (advertising and retargeting)
- Google Ads Pixel (advertising and retargeting)
- TikTok Pixel (advertising and retargeting)
- Reddit Pixel (advertising and retargeting)
- LinkedIn Insight Tag (advertising and retargeting)
- Snapchat Pixel (advertising and retargeting)
- Pinterest Tag (advertising and retargeting)
- AdRoll (advertising and retargeting)
- Taboola Pixel (advertising and retargeting)
These third parties may collect information about your browsing activities over time and across different websites. You can learn more about how Google uses data at www.google.com/policies/privacy/partners/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Each third-party platform provides its own opt-out mechanisms through their respective privacy settings.
2.4 Information Collected Through AI-Powered Features
Our Services include AI-powered agents that interact with you and your customers via live chat, SMS, phone calls, and email. When you or anyone interacts with our AI agents, we collect:
- Chat transcripts and message content
- Call recordings and call metadata (duration, timestamps)
- SMS and email content sent to and from AI agents
- Information extracted during those interactions, such as name, phone number, service needs, and scheduling preferences
Our AI agents are clearly identified as automated systems. Interactions with AI agents are recorded and stored within our platform.
2.5 Information Collected During Sales Calls
We use video conferencing tools (such as Zoom) and call recording software (such as Fathom) to conduct and record sales calls. These recordings capture audio, video, and any screen-shared content. By joining a sales call with us, you consent to being recorded. The recording tool is visible as a participant in the call. If you do not wish to be recorded, notify us before or at the start of the call and we will disable recording.
2.6 Customer Data Processed on Behalf of Our Clients
When you purchase our CRM buildout services, your business contacts, leads, and customer data are stored within your dedicated account on our platform, which is built on GoHighLevel (“GHL”). As the platform provider, SalesOS has the ability to access data within client sub-accounts for the following purposes:
- Delivering, maintaining, and improving the Services
- Troubleshooting and technical support
- Training and improving our AI agents and automation systems
- Internal analytics, product development, and marketing
You are responsible for obtaining any consents required from your own customers and leads regarding data collection and use within the CRM we build for you. We act as both a service provider and, for certain data uses described above, as an independent controller.
3. How We Use Your Information
We use the personal information we collect to:
- Provide, operate, and improve our Services
- Build and deliver your CRM, AI agents, automations, and campaigns
- Process payments and manage billing
- Communicate with you about your account, services, and support requests
- Send marketing communications, including via email, SMS, and phone (with your consent)
- Run advertising campaigns and retargeting across the platforms listed in Section 2.3
- Analyze website traffic and user behavior to improve our website and marketing
- Train, improve, and develop our AI agents and automated systems
- Conduct internal analytics and product development
- Comply with legal obligations and enforce our terms
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we delete or anonymize it in accordance with our internal data retention procedures.
6. Data Security
We maintain a security program that includes technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures are consistent with accepted industry standards and applicable law.
No system is completely secure. We cannot guarantee that your information will be free from unauthorized access during transmission or while stored on our systems. We are not liable for any unauthorized access beyond what is required by applicable law.
7. Your Rights and Choices
7.1 Marketing Opt-Out
You may opt out of marketing emails by clicking the unsubscribe link in any marketing email. You may opt out of SMS marketing by replying STOP to any text message. You may opt out of phone marketing by contacting us at support@salesos.co. Please allow a reasonable period for your request to take effect.
7.3 Do Not Track
Our website does not currently respond to “Do Not Track” browser signals.
8. California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:
- Right to Know. You can request the categories and specific pieces of personal information we have collected about you.
- Right to Delete. You can request that we delete personal information we collected from you, subject to certain exceptions.
- Right to Correct. You can request that we correct inaccurate personal information.
- Right to Opt Out of Sale or Sharing. We do not sell personal information. We do share personal information with advertising platforms for targeted advertising as described in Section 4. You may opt out of this sharing by contacting us.
- Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at support@salesos.co. We will verify your identity before processing your request. You may exercise these rights up to two times within a 12-month period.
Categories of personal information collected in the past 12 months: Identifiers (name, email, phone, IP address); commercial information (services purchased, payment history); internet activity (browsing history, search history, interaction with our website); geolocation data; and audio/visual information (call recordings, video call recordings).
9. International Users (GDPR, UK GDPR, and Similar Laws)
SalesOS is based in the United States and our Services currently target customers in the United States. If you are located in the European Economic Area (EEA), United Kingdom, Canada, Australia, or Ireland, and you provide us with personal information, you acknowledge that your data will be transferred to and processed in the United States.
Where applicable data protection laws require a lawful basis for processing, we rely on legitimate interest (to operate and improve our Services), contract performance (to deliver services you purchased), and consent (for marketing communications).
If you are in a jurisdiction covered by the GDPR, UK GDPR, or similar data protection laws, you may have additional rights including: access, correction, deletion, portability, restriction of processing, and objection to processing. To exercise these rights, contact support@salesos.co. We will respond within the timeframes required by applicable law.
10. Communication Consent
By submitting a form on our website, scheduling a call, or purchasing our Services, you consent to receive communications from SalesOS LLC via email, SMS/MMS, phone calls, and prerecorded voice messages at the contact information you provided. This consent applies to both marketing and transactional communications.
You understand and agree that:
- Message and data rates may apply.
- Consent is not a condition of purchasing any product or service.
- You may receive recurring messages for as long as you remain opted in.
- You can opt out of SMS at any time by replying STOP to any message.
- You can opt out of email by clicking the unsubscribe link in any email.
- You can opt out of all communications by emailing support@salesos.co with the phone number and/or email address you want removed.
We do not sell your contact information to third-party marketers. We may share your contact information with our service providers solely to deliver communications on our behalf.
11. Children's Privacy
Our Services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.
12. Third-Party Links and Platforms
Our website and Services may contain links to third-party websites, apps, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.
14. SMS/Text Messaging and Mobile Information
This section describes how SalesOS LLC collects, uses, and protects mobile phone numbers and SMS consent data. It applies in addition to Section 10 (Communication Consent) and our TCPA Consent and Communications Policy.
14.1 How You Opt In
You may opt in to receive text messages from SalesOS in any of the following ways:
- Checking a text message consent box on a SalesOS opt-in, application, contact, or support form
- Sending an inbound text message to +1 (888) 915-4862
- Providing verbal consent during a phone call with a SalesOS representative
- Providing your mobile number when purchasing or activating a SalesOS service
Consent to receive marketing text messages is never required to purchase any SalesOS product or service.
14.2 Messages You May Receive
Appointment reminders and confirmations, replies to your inquiry, payment links for services you requested, promotional offers, and product updates. Some messages are sent automatically or generated by AI agents.
Message frequency varies based on your interactions with SalesOS. Message and data rates may apply. SalesOS does not charge for sending or receiving text messages, but your wireless carrier may.
14.3 How to Opt Out or Get Help
Reply STOP to any text message from SalesOS to unsubscribe. You will receive one confirmation message and no further messages unless you opt in again. Reply HELP to any message, email support@salesos.co, or call +1 (888) 915-4862 for assistance.
14.4 Mobile Information Is Not Shared or Sold
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell mobile phone numbers or SMS consent data, and we will not do so in the future. We share mobile numbers only with the communications providers required to deliver messages you have requested, currently Twilio and LeadConnector, who are contractually restricted to using that data solely to deliver our messages on our behalf.
14.5 Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
For full details, see our TCPA Consent and Communications Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
SalesOS LLC
Attn: Legal & Compliance Department
The Liles Firm
50 N Laura St Suite 1200
Jacksonville, FL 32202
Email: support@salesos.co
Copyright 2026 to SalesOS LLC to All Rights Reserved