TCPA Consent & Communications Policy

Introduction

SalesOS LLC (“SalesOS,” “we,” “us,” or “our”) is committed to responsible communication practices. This policy explains how we obtain your consent before contacting you by phone, text message, or email, and how we use cookies and tracking technologies on our website.

This policy applies to all visitors, users, customers, and prospective customers who interact with SalesOS through our website at www.salesos.co, our forms, our chat systems, phone calls, or text messages.

Your Consent to Receive Communications

When you provide your phone number or email address to SalesOS through any of the methods described below, we will ask for your express consent before sending you marketing or informational communications. Your consent is never a condition of purchasing any goods or services from SalesOS.

2.1 Website Forms

When you submit a form on our website (including application forms, newsletter signups, and appointment scheduling forms), you will be asked to check a consent box before the form can be submitted. This checkbox is unchecked by default. By checking the box and submitting the form, you consent to receive recurring marketing and informational calls, text messages (including SMS and MMS), and emails from SalesOS LLC at the phone number and email address you provided.

You understand that calls and texts may be made using automated telephone dialing systems, artificial or prerecorded voices, and autodialed technology. Your consent is not a condition of purchasing any goods or services. Message and data rates may apply.

2.2 Live Chat and AI Chat

When you interact with our chat system on our website and provide your phone number, we will ask for your consent before sending any text messages or making any calls to that number. If you do not confirm consent, we will not initiate outbound SMS or calls to your phone number. The chat conversation may continue, but no outbound communications will be sent without your permission.

2.3 Inbound Phone Calls

If you call SalesOS directly, we may ask for your verbal consent before adding you to any automated text message or call sequences. If you do not provide verbal consent, we will not add you to automated communication sequences. We may still send transactional emails related to your inquiry.

2.4 Inbound Text Messages

If you text our business number directly, our first automated reply will include consent language informing you that by continuing the conversation, you consent to receive text messages from SalesOS at your number, which may be sent using automated technology. Message and data rates may apply.

2.5 Missed Call Text-Back

If you call SalesOS and we miss your call, our system may send a single automated text message in response. This message will include consent language. If you reply to the message, your reply serves as consent for the ongoing text conversation. We will not add you to marketing sequences based solely on a missed call.

How to Opt Out

You can opt out of communications from SalesOS at any time using any of the following methods.

• Text Messages: Reply STOP to any text message from SalesOS.
• Emails: Click the unsubscribe link included in any marketing email.
• All Communications: Email support@salesos.co with the phone number and email address you want removed.

Opting out of marketing communications does not affect transactional messages related to an active service or account.

Message Frequency and Rates

Message frequency varies based on your interactions with SalesOS. Standard message and data rates from your wireless carrier may apply. SalesOS does not charge for sending or receiving text messages, but your carrier may.

Consent Record Keeping

SalesOS maintains records of all consent obtained, including the method of consent, the date and time, and the consent language presented or spoken. These records are retained for a minimum of 5 years to ensure compliance with applicable laws.

Cookies and Tracking Technologies

6.1 What We Use

Our website uses cookies, pixels, and similar tracking technologies to improve your experience, analyze site traffic, and deliver relevant advertising. We use the following third-party tools on our website:

Google Analytics 4 (analytics), Meta Pixel (advertising and retargeting), Google Ads Pixel (advertising and retargeting), TikTok Pixel (advertising and retargeting), Reddit Pixel (advertising and retargeting), LinkedIn Insight Tag (advertising and retargeting), Snapchat Pixel (advertising and retargeting), Pinterest Tag (advertising and retargeting), AdRoll (advertising and retargeting), Taboola Pixel (advertising and retargeting).

6.2 Your Choices

When you visit our website, a cookie consent banner will appear. You can choose to accept or decline non-essential cookies. Necessary cookies (required for the site to function, such as security cookies) are always active. Advertising and analytics cookies will not fire unless you click Accept.

You can also control cookies through your browser settings at any time. You can opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

6.3 Google Consent Mode

Our website uses Google Consent Mode v2, which ensures that Google Analytics and Google Ads tags respect your consent choice.

6.4 Consent Duration

Your cookie consent choice is stored for 12 months. After 12 months, the consent banner will reappear and you will be asked to make your choice again.

California Residents

If you are a California resident, you have the right to opt out of the sharing of your personal information for advertising purposes under the California Privacy Rights Act (CPRA). For more information about your rights, see our Privacy Policy.

International Users

SalesOS is based in the United States. If you are located outside the United States, your data will be transferred to and processed in the United States. Where required by applicable law (such as GDPR or UK GDPR), we obtain opt-in consent before non-essential cookies and tracking technologies are activated.

Changes to This Policy

We may update this policy from time to time. When we make changes, we will update the “Last Updated” date at the top. Continued use of our website or Services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this policy or wish to exercise any of your rights, contact us at: