The job is done.
Keep the relationship going.

After your business completes the work and confirms the job outcome. A booking or accepted estimate is not completion. Your team’s update gives the configured post-job workflow its starting point; eligibility and settings determine what happens next.

No. Review requests depend on the recorded outcome and your configuration. The setup can use a native request or a review check-in workflow. Unpaid work does not immediately trigger a review ask. We review the message, review link, and request settings with you.

With the review check-in enabled, concerns can be flagged to your team for a personal response. Your business resolves the service issue. SalesOS does not do the repair, settle the complaint, or write the customer’s review.

The documented referral handoff creates a task for your team to reach out personally. Your team handles that introduction and the next steps. A referral does not mean the person has agreed to a visit or a job.

Campaigns need an approved audience and account setup. Eligibility, messaging preferences, and campaign rules determine who can receive them. Slow-season outreach is team-launched. Scheduled holiday greetings must be configured and activated.

A request cannot make someone leave a review, share a referral, or book again. Follow-up depends on the configured workflow. Compound gives your business a repeatable process for asking and staying in touch, with the customer free to decide.

We review your existing process during setup and decide which system sends the request to avoid duplicate asks. That includes checking both the review AI and native request settings.

Usage-based activity is billed separately from setup and the subscription. In the demo, we can walk through the relevant channels and follow-up configuration for your business. See usage pricing.