A customer reaches out.
Micah · Website inquiry
Review your process.
Your services, service area, estimate availability, and existing tools.
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Capture the inquiry. Follow up on the estimate. Stay connected after the job.
Your website, AI, and follow-up. Set up for you.
Micah · Website inquiry
A dishwasher stops mid-cycle. The customer shares the model, but repair questions still need your technician’s attention.
The model helps your team prepare.
The cause still needs a technician.
Your team sends the quote.
Parts and repair questions remain.
SalesOS keeps the reported symptoms, customer details, and quote follow-up together while your technician assesses the repair.
| Customer moment | Connected next step |
|---|---|
| Dishwasher assessment | Contact + request captured |
| Team-prepared quote sent | Estimate follow-up |
| Job confirmed complete | Eligible review request |
From the first question to the follow-up after the work.
Appliance model and reported symptoms. Keep that information with the contact details for your team.
Follow up on diagnosis, parts and repair price. Your team answers the technical questions and handles changes.
After confirmed completion, eligible review requests and approved outreach help you stay in touch.
Your business. Connected. From inquiry to follow-up.
Set up around your services, your calendar, and your customers.
Built for your appliance repair business
Your services, service area, estimate availability, and existing tools.
We configure your website, AI answers, and customer follow-up.
We test the inquiry flow and where your team takes over.
Step 01 / Capture
Your technicians assess the appliance and decide whether a repair is appropriate.
Contact details + property address
Step 02 / Convert
Your team defines the technical work and price, then sets the actual job schedule.
From configured availability
Prepared for Micah by your team
“Any questions about the proposed work?”
Step 03 / Compound
Requests depend on setup and eligibility. Customers choose whether to respond.
Your team confirms completion
An eligible request. Micah chooses whether to respond.
Your team personally follows up on introductions.
Approved customer outreach can begin another inquiry. Your team defines future work.
Your website. Your AI. Your follow-up.
Bring your current process to the setup call. We’ll review your inquiries, estimates, and tools, then map where SalesOS fits.
How SalesOS fits your appliance repair business.
Configured forms, chat and AI calls can collect the model, the customer’s description and contact details. A reported symptom is context for your technician, not an automated diagnosis.
No. Your technicians diagnose the appliance, assess parts availability and decide which repairs they can offer. AI answers routine questions from your approved business information.
The calendar offers configured estimate appointments. Your team decides the diagnostic process, any fees and the actual repair date. An estimate slot does not reserve a technician or a replacement part.
No. Safety questions and reports needing urgent attention belong with your team. SalesOS does not provide troubleshooting instructions or emergency response.
No. Your team checks coverage, authorizations and any manufacturer requirements through your existing process. Capturing a request does not establish warranty eligibility.
Your team updates the scope and quote and discusses changes with the customer. Configured follow-up begins after your team records the quote and price; it does not order parts or revise a quote.
After your team confirms completion, eligible review and referral requests can go out. Your team follows up personally on introductions. Approved customer outreach does not book future repairs. We review compatibility with your current tools during setup.
Let’s connect your inquiries, estimates, and customer follow-up.
Book Setup Call