A customer reaches out.
Micah · Website inquiry
Review your process.
Your services, service area, estimate availability, and existing tools.
Same Appliance Repair Business. More jobs, More estimates, More reviews, and More referrals.
Capture the inquiry. Follow up on the estimate. Stay connected after the job.
Your website, AI, and follow-up. Set up for you.
A repair request. No reply yet.
A dishwasher stops mid-cycle. The customer shares the model, but repair questions still need your technician’s attention.
Your appliance repair business · Follow-up gapsTwo moments that matter
Dishwasher assessment
A symptom reported.
The model helps your team prepare.
The cause still needs a technician.
Diagnosis, parts and repair price
Repair questions still open.
Your team sends the quote.
Parts and repair questions remain.
What slips awayThe chance to answer, follow up, and keep the conversation moving.
Keep the request with the quote.
SalesOS keeps the reported symptoms, customer details, and quote follow-up together while your technician assesses the repair.
| Customer moment | Connected next step |
|---|---|
| Dishwasher assessment | Contact + request captured |
| Team-prepared quote sent | Estimate follow-up |
| Job confirmed complete | Eligible review request |
From the first question to the follow-up after the work.
Keep the project context.
Appliance model and reported symptoms. Keep that information with the contact details for your team.
Answer the next question.
Follow up on diagnosis, parts and repair price. Your team answers the technical questions and handles changes.
Stay in touch after work.
After confirmed completion, eligible review requests and approved outreach help you stay in touch.
Your business. Connected. From inquiry to follow-up.
The process.
Set up around your services, your calendar, and your customers.
Built for your appliance repair business
We do the setup.
Build your system.
We configure your website, AI answers, and customer follow-up.
Test the handoffs.
We test the inquiry flow and where your team takes over.
Step 01 / Capture
A faulty appliance.
Capture the details.
- Capture requests through website forms, chat, and configured AI call answering.
- Keep appliance model and reported symptoms with the customer’s contact information.
- Bring the dishwasher assessment to your team before defining the work.
Your technicians assess the appliance and decide whether a repair is appropriate.
Illustrative example
Micah’s inquiry
Dishwasher assessmentRequested
Appliance model and reported symptoms
Contact details + property address
Your team reviews the request and next step
Step 02 / Convert
A repair quote.
Answer the questions.
- Help customers choose a configured estimate appointment, separate from the work schedule.
- Follow up after your team records the quote and price.
- Bring questions about the proposal back to your team.
Your team defines the technical work and price, then sets the actual job schedule.
Illustrative example
Estimate appointment selected
From configured availability
YOUR APPLIANCE REPAIR BUSINESS
Dishwasher repair quote
Prepared for Micah by your team
- Scope
- Repair scope and parts
- Assessment
- Your specialist’s responsibility
- Price
- Recorded with your quote
SalesOS follow-up
“Any questions about the proposed work?”
Step 03 / Compound
The repair is done.
Stay in touch.
- Start eligible review requests after your team confirms completion.
- Invite referrals, with personal follow-up from your team.
- Reconnect through approved past-customer campaigns.
Requests depend on setup and eligibility. Customers choose whether to respond.
Illustrative example
Repair complete
Your team confirms completion
Ask for a review
An eligible request. Micah chooses whether to respond.
Invite a referral
Your team personally follows up on introductions.
STAY IN TOUCH
Stay in touch.
Approved customer outreach can begin another inquiry. Your team defines future work.
Your website. Your AI. Your follow-up.
One connected system.
Set up for you.
Bring your current process to the setup call. We’ll review your inquiries, estimates, and tools, then map where SalesOS fits.
$3,000 setup+ $300/month
Book a Setup Call Usage billed separately. View usage rates · What’s included
Questions, answered.
How SalesOS fits your appliance repair business.
Can we capture the appliance model and symptoms?
Configured forms, chat and AI calls can collect the model, the customer’s description and contact details. A reported symptom is context for your technician, not an automated diagnosis.
Does SalesOS decide which part needs replacing?
No. Your technicians diagnose the appliance, assess parts availability and decide which repairs they can offer. AI answers routine questions from your approved business information.
Can customers book a repair visit automatically?
The calendar offers configured estimate appointments. Your team decides the diagnostic process, any fees and the actual repair date. An estimate slot does not reserve a technician or a replacement part.
Can the system tell someone whether an appliance is safe to use?
No. Safety questions and reports needing urgent attention belong with your team. SalesOS does not provide troubleshooting instructions or emergency response.
Can it approve a warranty or manufacturer claim?
No. Your team checks coverage, authorizations and any manufacturer requirements through your existing process. Capturing a request does not establish warranty eligibility.
What if the parts or repair price change?
Your team updates the scope and quote and discusses changes with the customer. Configured follow-up begins after your team records the quote and price; it does not order parts or revise a quote.
How does follow-up work after a repair?
After your team confirms completion, eligible review and referral requests can go out. Your team follows up personally on introductions. Approved customer outreach does not book future repairs. We review compatibility with your current tools during setup.
You handle the repairs.
We set up the system.
Let’s connect your inquiries, estimates, and customer follow-up.
Book a Setup Call